Customer Service
We truly appreciate your business and want you to be completely satisfied. If you have any questions or concerns with our products, please don’t hesitate to contact us at customerservice@rubysstudio.com.
The Mother Company will ship all orders within 5 business days. All orders will be shipped via Standard Ground unless specified otherwise.
The Mother Company accepts returns and exchanges for items purchased on our website within 30 days of receipt of shipment. To start the process, just email us at customerservice@rubysstudio.com with your request. Exchanges will be processed once the product in question is received back at our offices and we will only accept returns on items purchased on our website. A copy of the invoice or gift receipt that accompanied the web order should be included with returns or exchanges. If this is not possible, we must have the full name of the purchaser to confirm that the transaction occurred over the website. No item will be accepted that is not in its original condition. The Mother Company will refund the entire amount of the item and any taxes, but shipping on returned merchandise is non-refundable. Ship all returns pre-paid and insured. The Mother Company will send you a refund check or credit your credit card within one week.
The Mother Company will ship all orders within 5 business days. All orders will be shipped via Standard Ground unless specified otherwise.
The Mother Company accepts returns and exchanges for items purchased on our website within 30 days of receipt of shipment. To start the process, just email us at customerservice@rubysstudio.com with your request. Exchanges will be processed once the product in question is received back at our offices and we will only accept returns on items purchased on our website. A copy of the invoice or gift receipt that accompanied the web order should be included with returns or exchanges. If this is not possible, we must have the full name of the purchaser to confirm that the transaction occurred over the website. No item will be accepted that is not in its original condition. The Mother Company will refund the entire amount of the item and any taxes, but shipping on returned merchandise is non-refundable. Ship all returns pre-paid and insured. The Mother Company will send you a refund check or credit your credit card within one week.
Thanks so much for visiting Ruby’s Studio – please let us know if there’s anything we can do to make your experience with our products and website better.
